# Terms and Conditions
**Last updated: November 2026**
These terms apply to orders placed with The Cottage Garden Flower Shop through our website, by telephone or in person.
## 1. About us
The Cottage Garden Flower Shop
160–162 Chiltern Road
Dunstable
Bedfordshire
LU6 1EU
Telephone: 01582 661424
Alternative telephone: 01582 475350
Email: **[INSERT BUSINESS EMAIL ADDRESS]**
VAT registration number: **[INSERT VAT NUMBER]**
## 2. Our products
Our floral designs are made by hand using fresh, seasonal materials. Product photographs show the general style, size and colour of a design, but individual flowers, foliage, containers and packaging may vary according to availability.
Some flowers may be delivered in bud to improve their vase life.
If a particular flower or container is unavailable, we may make an appropriate substitution of similar style, colour, quality and value. We will contact you before making any substitution that would substantially alter the overall character of the design.
If we cannot provide the ordered product or a suitable alternative, we will contact you and offer an alternative arrangement or a full refund.
## 3. Prices and payment
All product prices shown on the website include VAT where applicable. Delivery charges are additional and will be shown before the order is submitted.
Payment must be made using one of the payment methods offered during checkout. An order is not accepted until payment has been successfully authorised and we have sent an order confirmation.
If a price or product information has been displayed incorrectly, we may decline or cancel the order and refund any payment already received.
## 4. Placing an order
You are responsible for providing complete and accurate information, including:
– The recipient’s full name and delivery address
– The correct postcode
– A contact telephone number for the recipient
– Your own telephone number and email address
– The requested delivery date
– Any relevant access or delivery instructions
Please check this information carefully before submitting the order. Incorrect or incomplete information may prevent or delay delivery.
We may contact you if we need additional information or cannot fulfil the order as requested.
## 5. Local delivery
Our online products are available for delivery within the local delivery areas shown on our Delivery page.
Online orders may be placed for next-day or future delivery, subject to availability and the ordering cut-off displayed at checkout. Same-day delivery may sometimes be available when arranged by telephone early in the morning.
We normally deliver Monday to Saturday. We do not normally deliver on Sundays or public holidays unless we have specifically advertised or agreed otherwise.
We cannot guarantee a particular delivery time. Funeral flowers and other genuinely time-sensitive orders will be scheduled appropriately when complete service details have been provided.
We make every reasonable effort to deliver on the requested date. If circumstances beyond our reasonable control prevent this, we will contact you as soon as practicable to arrange an alternative or provide an appropriate refund.
If delivery is being made to a hospital, hotel, funeral director, business or another organisation, delivery to an authorised member of staff or reception point will be treated as delivery to the recipient.
If necessary to complete the delivery, we may use the recipient’s contact details to telephone them.
## 6. National delivery
National flower delivery may be available by prior telephone arrangement. National orders cannot currently be placed through the website.
Products displayed in our online shop are made by our own florists and may not be available for national delivery. We will discuss the available design, price, delivery charge and fulfilment arrangements with you before accepting a national order.
## 7. Amendments and cancellations
Please contact us as soon as possible if you need to change or cancel an order.
We will normally accept amendments or cancellations made at least 24 hours before the requested delivery date, provided that work has not already begun and special materials have not been purchased.
Because flowers and plants are perishable, and many arrangements are made to the customer’s specifications or personalised with a message, the usual statutory right to cancel an online purchase within 14 days may not apply.
If an order is cancelled after preparation has begun or materials have been specially purchased, we may be unable to provide a full refund. We will explain any reasonable costs that have already been incurred.
Nothing in these terms affects your statutory consumer rights.
## 8. Problems, complaints and refunds
Please inspect the flowers as soon as reasonably possible after delivery.
If you believe an order is damaged, faulty, not as described or has not been delivered correctly, please contact us promptly. Because flowers are perishable, notifying us within 24 hours gives us the best opportunity to investigate and resolve the problem.
We may ask for photographs or arrange to collect and inspect the flowers. Please do not dispose of them before contacting us unless it is unreasonable to retain them.
Depending on the circumstances, an appropriate resolution may include a replacement, partial refund or full refund.
Requesting prompt notification does not remove or restrict any statutory rights you may have.
## 9. Personal information
We use personal information supplied with an order to process payment, prepare the order, make the delivery, contact the customer or recipient where necessary and provide customer service.
Further information about how we collect, use and protect personal information is available in our Privacy Policy.
## 10. Events beyond our control
We will not be responsible for a failure or delay caused by circumstances beyond our reasonable control, including severe weather, road closures, transport disruption, failure of essential utilities or restrictions imposed by public authorities.
Where such circumstances affect an accepted order, we will contact you and take reasonable steps to minimise the disruption.
Nothing in these terms excludes liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.
## 11. Website availability
We try to keep the website available and accurate but cannot guarantee that it will always be uninterrupted or error-free. We may temporarily restrict access for maintenance, security or technical reasons.
## 12. Changes to these terms
We may update these terms when our products, services or legal obligations change. The terms applying to an order will be those published when the order was placed.
## 13. Governing law
These terms are governed by the laws of England and Wales.
If you live elsewhere in the United Kingdom, you retain any mandatory consumer protections that apply where you live and may bring proceedings in the courts available to you under applicable consumer law.
## 14. Contacting us
For questions, amendments, cancellations or complaints, please contact:
The Cottage Garden Flower Shop
160–162 Chiltern Road
Dunstable
Bedfordshire
LU6 1EU
Telephone: 01582 661424
E-mail:- Query Form
By Post:- Cottage Garden Flower Shop, 160 Chiltern Road, Dunstable, Bedfordshire, LU6 1EU